Refund Policy

Purchases on Turkish Actors (Fan Pass and bonus vote packs) are processed by Paddle.com, our online reseller and Merchant of Record. Paddle handles refund requests and payment questions.

14-day refund

If you are not happy with a purchase, you can request a full refund within 14 days of the payment. Bonus votes already used from a pack are not refundable; for a partly used pack we refund the unused share.

Fan Pass

You can cancel Fan Pass anytime from the link in your receipt email. Cancelling stops future payments; your perks stay active until the end of the paid month. Renewals can be refunded within 14 days of the renewal payment if the Fan Pass perks were not used in that period.

How to request a refund

• Use the link in your Paddle receipt email, or go to paddle.net and look up your order, or
• email us at hi@turkishactors.net with the email address used for the purchase.

Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.